Agency Partners

211 works with health and human service partners from all across the St. Croix Valley region to provide the most accurate, concise information and referrals for any resident looking to get connected to critical resources. We invite providers of health, human and social services for residents of St. Croix, Pierce, Polk, and Burnett counties to join in as a 211 partner.


211 will help St. Croix Valley health and human service providers in a variety of ways, such as:

  • 211 fields the first call. 211 reduces the burden on service providers like you and creates efficiencies by helping individuals find the right solution in one call. This approach will increase accurate referrals to you so you’ll spend less time redirecting calls to other agencies and more time addressing the needs of your own clients to help prevent additional issues from arising. Over time, this approach reduces the ultimate cost of services and increases the impact of program funding.
  • 211 pre-screens. 211 takes care to refer to you only people who meet your agency’s eligibility requirements...helping to ensure your resources are used wisely.
  • 211 saves time. 211 is a resource for you and your staff. It’s a free, 24/7 time-saving tool for social workers, doctors, nurses, government officials, and more. If someone comes to you looking for help you can’t provide, direct them to call 211 and get pointed in the right direction.

Become a 211 Agency Partner

Apply to add your organization, programs and services to the 211 resource database by completing a 211 Service Provider Application Form. Completed applications should be emailed to or mailed to 201 Second St. S., Suite 300, Hudson, WI 54016. Be sure to read the 211 Wisconsin Inclusion Policy (available here) to see if you are eligible to be listed. 

Current 211 Agency Partners

Agency partners are encouraged to update information about their organization, programs and services frequently so that together we can provide the most complete and accurate information and referrals. Updates can be provided to 211 at any time throughout the year.

Examples of updates include:

  • Key staff contact information for service
  • Address and/or change in service locations
  • Hours 
  • Eligibility, including documents required
  • Volunteer opportunities or donation needs
  • Change in capacity - funds increased, funds exhausted, wait listed opened
  • Closing service either temporarily or permanently
  • New service offerings

In addition, 211 will contact each provider annually to update information in the 211 resource database with the goal of ensuring resource information is accurate as confirmed by the service provider.

Updating Agency or Service Information

We recommend providers update their information no later than 48 hours after a program addition, change or closure. Use the link below to update your agency or service information. You can also email to make edits and/or add new services to 211.